This Shipping Policy explains how shop.HeyShops (“we,” “our,” or “us”) processes and ships orders placed on shop.heyshops.us (the “Site”).
Order Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. Processing time does not include shipping time.
Orders are not processed or shipped on weekends or public holidays.
Shipping Time
Estimated delivery time is generally 7–15 business days, depending on your location and shipping conditions.
Please note that shipping times are estimates and may vary due to factors beyond our control, such as customs clearance, carrier delays, weather conditions, or peak seasons.
Shipping Fees
Shipping fees, if applicable, are calculated and displayed at checkout before payment is completed.
Shipping Destinations
HeyShops ships to multiple regions. Available shipping destinations will be shown during checkout.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information if available. Please allow time for tracking updates to appear.
Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information. HeyShops is not responsible for delivery delays or failures caused by incorrect or incomplete addresses.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by local authorities. These charges are the responsibility of the customer.
Delayed or Lost Packages
If your package is delayed or appears to be lost, please contact our customer support team. We will assist in investigating the issue with the shipping carrier.
Policy Updates
We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page with a revised effective date.
Contact Us
If you have any questions about shipping or this Shipping Policy, please contact us through the Contact Us page on shop.heyshops.us.