This Exchanges and Returns Policy applies to purchases made on shop.heyshops.us (the “Site”), operated by shop.HeyShops (“we,” “our,” or “us”).

Return & Exchange Eligibility

We accept returns and exchanges within 30 days of the delivery date, provided that:

  • Items are unused, unworn, and unwashed
  • Items are in original condition with all tags attached
  • Items show no signs of damage, stains, or odors

Items that do not meet these conditions may not be accepted.

How to Request a Return or Exchange

To initiate a return or exchange, please contact our customer support team within 30 days of receiving your order. Once your request is approved, we will provide detailed return instructions.

We recommend using a trackable shipping method to ensure safe delivery of returned items.

Exchanges

Once we receive the exchanged item(s) and confirm they meet our return requirements, we will ship the replacement item within 3 business days.

If the requested replacement item is unavailable, we will offer a refund or an alternative solution.

Returns & Refunds

After we receive and inspect the returned item(s):

  • Approved refunds will be issued to the original payment method
  • Refunds will be processed within 3 business days after confirmation
  • Shipping fees are non-refundable unless the return is due to our error

Refund processing times may vary depending on your payment provider.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is caused by our error
  • We recommend keeping the return tracking information until the process is complete

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with supporting photos. We will arrange a replacement or refund as appropriate.

Non-Returnable Items

Certain items may not be eligible for return or exchange due to hygiene or clearance reasons. These exclusions will be clearly noted on the product page.

Policy Updates

We reserve the right to update this policy at any time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Exchanges and Returns Policy, please contact us through the Contact Us page on shop.heyshops.us.